1. Who is KONVEY?

Incorporated under the laws of India, (“KONVEY”) is a retail company which offers various retail solutions, including, through its website (“Website”) and mobile applications (“Mobile Applications”) various online lifestyle and fashion solutions, which inter alia facilitates the sale and purchase of lifestyle and fashion merchandise (“Products”) by users of the Website and Mobile Applications (“Users”).

  1. What is this Return and Refund Policy?

2.1. In keeping with KONVEY’s goal of ensuring User satisfaction, this return and refund Policy, together with the terms of use, sets out KONVEY’s procedures and policies in accepting Product returns, once a Product has been delivered to a User after purchase from the Website and/or the Mobile Applications. Any return of Products by Users shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy.

2.2. Users are required to peruse and understand the terms of this Return and Refund Policy. If you do not agree to the terms contained in this Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave the Website and stop using the Mobile Applications. The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Website and/or the Mobile Applications.

  1. Terms of Return and Refund

3.1. If the User is dissatisfied with the purchased Product received from KONVEY, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by KONVEY after due verification at its sole discretion), a User may mail a brief overview of the product related concern at

3.2. A User is not permitted to fully or partially cancel orders prior to its dispatch from KONVEY. Upon successfully placing an order on the Website and/or the Mobile Applications and after KONVEY has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

3.4. Return of or refund for purchased Products shall not be entertained by KONVEY under any situation.

3.5. KONVEY shall not accept return or refund requests raised for any of the following Products:

  • 5.1. Such Products as may be specified by KONVEY from time to time.