Want to know the when, how and where of our shipping rituals? Read on! We’re sure most of your questions will get answered.
How long will the delivery take?
It’s really quick! All your orders will be dispatched within three working days of placing the order. Although we want to hand you the product within a minute, depending upon your address, the delivery time might vary between 2 – 9 working days. That still won’t stop us from trying to get you your order faster.
On each product’s display page, you can enter your location’s pin code to check when you can expect to receive the delivery.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. You will have to pardon us for such occurrences. We advise you to check your emails and SMS for any such updates.
How can I track my order?
You can start tracking your order as soon as it has been shipped out (within three working days from the time you placed the order). All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real time!
Will I have to be personally present to receive my order?
We recommend that you receive the order yourself to ensure complete satisfaction. In case you are not present, the parcel will be delivered to the person available and this may be confirmed on call with you by our delivery executive. For security and validation, the signature of the receiver will be taken at the time of delivery.
What should I do if I miss my delivery?
We understand that you can’t wait at your delivery address, right from the time you’ve placed the order till it’s delivered to you. We will make three attempts to deliver the order to you; each attempt on a consecutive day.
So, in case you’ve missed the order delivery-
First thing to do: Relax, take a deep breath or have your favorite pie!
Second thing to do: Give us a call on +91- 91582-07602 or write to us at firstname.lastname@example.org and we shall take care of it.
Can I change my delivery address or mobile number once the order has been placed?
Unfortunately, that is not possible at the moment, since the system would have already passed the mobile number and address to our warehouse to pack and ship your product.
That being said, we never say never! You can always cancel the order before it has been packed and can place a new order. Need not to worry, there are no cancellation charges.
Why is the Cash on Delivery (COD) option not offered in my location?
Few places are not covered for COD by our delivery partners. Any inconvenience you face is regretted. This issue might also occur if the cash amount payable at the time of delivery exceeds a certain limit which is decided by our courier partners. Hence, we request you to always enter your pin code to check the availability of COD in your area. Alternatively, may we suggest an alternate form of payment? Perhaps a Credit Card, Debit Card, or Net Banking.
We are not saying that this will be permanent; your pin code might be COD-enabled in the future. Do check!
Do you deliver everywhere in India?
That will be the scenario in near future! We strive to deliver to all the pin codes of India as of now. At the time of shopping, please check if your pin code is covered by our Logistics Partner. If not, we would request you to provide an alternate shipping address.
I have ordered for more than one product. Will I receive all products together?
We understand that each product is special for you, and at KONVEY we try our best to deliver all the products together. However, this might not always be the case due to operational challenges. You will be notified if all the products will be shipped together or separately.
Do you deliver internationally?
Right now, we do not deliver items internationally. You can make a purchase from anywhere in the world using Indian currency as mode of payment as long as the shipping address is within India.
What delivery carriers do you use?
At KONVEY, we strive to make each shopping experience outstanding and enriching. Hence, we partner with the best in the industry. We will notify you the name of the partner delivering your order, in advance.
Are your products genuine?
You bet! We make sure that our products are 100% handmade Genuine. Along with that, we take each product through a multiple-point quality check before shipping it out to you. That’s the last thing you need to worry about! ☺
I need a copy of my invoice for my order placed with KONVEY. How do I go about with it?
We ship all packages with an invoice that can be found along with the product. If after receiving the package, you need another invoice, give us a buzz and we’ll email you a soft copy.
Can I shop for the merchandise on KONVEY at other stores on planet Earth?
Not now, but soon. Presently, the merchandise is available only on the online store, KONVEY.
What are the various statuses an order can have?
The various statuses are:
Confirmed: This means that an order has been placed and the confirmation has been sent to you.
Packed: This means that your order is packed and ready for dispatch.
Dispatched: This means that the order is speeding towards you.
Delivered: This means that the order has been delivered to you.