KNOW YOUR ACCOUNT

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Whatever you like is just a click away! Still, if you have any questions, take a look at these FAQ’s. If you couldn’t find your answer here, contact us via email!

How can I get in touch with you?

We are available to assist you from 11am till 11pm, throughout the week. You can reach out to us at +91 9158207602 or email us at customercare@konvey.me for any queries, requests, complaints or just stop by to say Hola!

Is my personal information secure? How can I edit my personal info?

It is abso-freakin-lutely secure, we have got your back! We ensure that the data you have entered is strictly confidential. It’ll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit “My Account” to make the changes you want.

What is Store Credit?

Store Credit is another mode of payment. It gets refunded to your account in case you have returned a product for which the mode of payment was Cash on Delivery. You can know how much store credit you have by visiting the “My Account” section.

What is the value of Store Credit?

1 Store Credit = 1 INR

When will my Store Credit expire?

Never, ever, ever.

I want to load some Store Credit into my account. How do I go about it?

That would be possible real soon! But, for now, you can always use other payment methods like Credit Card, Debit Card, Netbanking, or Cash on Delivery.